Privacy Policy

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UK GDPR and Data Protection Act 2018:

Privacy Policy for RAD Energise

Effective Date: 20/03/2025

RAD Energise (referred to as "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following types of personal data:

• Personal Identification Information: Such as your name, email address, phone number, and billing address when you contact us or book services.
   
• Non-Personal Identification Information: Such as your IP address, browser type, device type, and usage data when you visit our website.
   
• Cookies: We may use cookies to enhance your experience on our website. Cookies help us analyse website traffic and personalize content.
   

We use the personal data we collect for the following purposes:

• To respond to your inquiries and provide services you request.
   
• To process payments and manage billing.
   
• To improve the performance and content of our website.
   
• To send you promotional communications (only if you have opted-in to receive them).
   
• To comply with legal obligations and resolve any legal disputes.
   

Under the UK GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfil our contract with you (e.g., providing services you request).
   
• Consent: Where you have explicitly consented to the processing of your personal data (e.g., for marketing communications).
   
• Legitimate Interests: Where we have a legitimate interest in processing your data (e.g., for marketing purposes or improving our website), provided your rights and freedoms do not override our interests.
   
• Legal Obligation: To comply with legal or regulatory requirements.
   

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include the use of secure servers and encryption.

However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

We do not sell, rent, or share your personal data with third parties except in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who help us run our business (e.g., payment processors or website hosting services).
   
• Legal Requirements: We may disclose your data if required to do so by law, such as in response to a legal request from law enforcement or regulatory authorities.
   

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting obligations. When your data is no longer needed, we will securely delete it.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
   
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
   
• Right to Erasure: You can request the deletion of your personal data in certain circumstances.
   
• Right to Object: You can object to the processing of your data, including for direct marketing purposes.
   
• Right to Restrict Processing: You can request the restriction of processing in certain situations.
   
• Right to Portability: You can request that your data be transferred to another service provider in a machine-readable format.
   

To exercise any of these rights, please contact us at [Your Contact Email].

Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that help us analyse web traffic and personalise content.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect your experience on our website. For more information on how we use cookies, please refer to our [Cookie Policy].

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party websites you visit.

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected personal data from a child under 16, we will take steps to delete it.

If you believe that we have not complied with the requirements of the UK GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO is the UK’s independent authority responsible for upholding information rights.

You can contact the ICO through their website: www.ico.org.uk.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised policy on this page and update the "Effective Date" at the top.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

RAD Energise
ryan@radenergise.co.uk
07587621716
Rews Park Drive

Pinhoe

Exeter

EX1 3QL